Shipping Methods

We will choose a suitable logistics carrier based on the destination country or region, parcel type, and actual operating conditions. Delivery procedures, service methods, and fulfilment routes may vary because of carrier networks, service levels, local regulations, customs requirements, and last-mile delivery conditions.

By placing an order, you acknowledge and agree that the actual delivery process and method may be adjusted according to local carrier networks and operating rules.

Parcels are usually delivered to the shipping address provided at checkout. Estimated delivery times are for reference only and do not include delays caused by customs clearance, failed delivery attempts, local holidays, weather, traffic restrictions, policy changes, carrier operating adjustments, or other factors beyond reasonable control.

If door-to-door delivery cannot be completed, the carrier may, according to local laws and service terms, arrange redelivery, third-party receipt, pickup at a pickup point or locker, or temporary holding at a designated location. We do not operate pickup warehouses. If direct delivery is not possible, you may need to collect the parcel from a carrier-designated location.

Remote or restricted areas may be subject to delivery coverage limits, additional fees, or operating restrictions, and door-to-door delivery may not be available. Final arrangements are subject to the carrier.

Address changes may be requested before shipment. After shipment, whether an address change is supported depends on the carrier, and success cannot be guaranteed. Address changes or rerouting may incur additional fees.

International orders must comply with the customs laws and regulations of the destination country or region. The recipient must cooperate with any required information submission, identity verification, declaration, and payment of taxes or fees.

Carriers or customs authorities may require the recipient to provide identification, documents, or supplementary information, and to pay applicable fees according to local rules.

Customs duties, import VAT/GST, clearance service fees, and other related charges are borne by the recipient and must be paid in time according to local requirements.

If taxes or fees are not paid in time, or if required documents are not submitted, the parcel may be delayed, returned, detained, destroyed, or otherwise handled. The recipient bears the resulting risks and costs.

Special note for Brazil orders: all customs clearance and import taxes must be borne by the recipient and paid within the required time. Failure to do so may cause the parcel to be returned or handled by local customs.

If any fees are incurred, please pay them promptly and keep payment receipts and official documents for later checking or assistance.

Undeliverable parcels: if a parcel cannot be delivered because of an incorrect address, an undeliverable address, no timely response from the recipient, failure to collect within the required time, or failure to complete required actions such as customs clearance or payment, the parcel may be held, redelivered, returned, or handled according to local rules. The recipient bears the related fees and losses.

Delivery exception shown as delivered but not received: if tracking shows delivered but you have not received the parcel, please check your doorway, mailbox, and nearby areas; ask neighbours, family members, reception, front desk, or property management; and review any delivery photo or proof of delivery provided by the carrier.

Please contact us as soon as possible. We will assist the carrier investigation, review logistics records and carrier feedback, and provide a handling solution based on the investigation result, available evidence, and applicable rules.

Failed delivery and returns: if a parcel cannot be delivered normally, the carrier may hold it, redeliver it, return it, or dispose of it in compliance with applicable rules. Once a parcel is returned, it will be handled under our return and refund policy.

If the parcel cannot be returned because of legal restrictions, product attributes, or carrier policy, we will verify and handle the case according to logistics records and the carrier's processing result.

Responsibility review: delivery exceptions, delays, and disputes will be reviewed mainly based on tracking records, carrier feedback, and customs processing results. Unless directly caused by our intentional misconduct or gross negligence, we are not responsible for losses caused by carriers, customs, or other third parties.

All delivery, customs clearance, and parcel handling follow the laws, customs rules, and official carrier service terms of the destination country.

For parcel delays, detention, destruction, confiscation, or other exceptions caused by customs supervision, policy changes, carrier operations, or other third-party objective factors, we will provide assistance within the rules but do not assume related responsibility.

Returned parcels, delivery exceptions, and delivery disputes are reviewed based on tracking records, carrier feedback, customs processing results, and applicable platform rules.

Customers must provide true and complete shipping information, monitor tracking updates and notifications during delivery, and complete required pickup, redelivery, customs clearance, and payment actions in time.

We provide logistics consultation and assistance within the applicable rules only, and do not bear extra risks or losses caused by regional policies, customs regulations, or carrier operations.